Policy

1. Sustainability & Environmental Commitment

Norrsken Skandinaviska Resor AB is committed to sustainable tourism that protects the environment, supports local communities, and promotes cultural heritage. All our tours are designed to minimize environmental impact, promote eco-friendly travel, and engage with regional businesses and suppliers who share our values.

2. Privacy & Data Protection (GDPR)

We follow the General Data Protection Regulation (GDPR) to ensure the privacy and safety of your personal data. Any personal information you provide is used solely for booking, service delivery, and communication. We do not share your data with third parties without explicit consent.

3. Booking Terms & Cancellation Policy

• Reservations can be cancelled up to 30 days before arrival for a full refund.
• Cancellations within 30 days are subject to partial charges depending on the tour type.
• In case of force majeure (e.g., natural disasters, travel bans), we offer free rescheduling or credit.
• Full terms are provided during booking.

4. Customer Code of Conduct

We expect all guests to treat local environments, people, and cultures with respect. Norrsken reserves the right to refuse service to individuals whose behavior contradicts our ethical standards, including discrimination or environmental harm.

5. Fair Partnerships & Employment

We work only with certified, ethical suppliers and local guides. Our staff are paid fairly, treated respectfully, and represent a multilingual, diverse team committed to excellent service. We aim to support the regional economy and sustainable development in rural Sweden.

6. Transparency & Financial Ethics

We uphold strong financial transparency. All operations are audited, and we actively collaborate with advisors to ensure long-term accountability and responsible growth.